Terms of Service

Last updated: 1/1/25

1. Introduction

Welcome to Ice Age Heating & Cooling (“Company,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of our website, www.iceagecooling.com (“Site”), and any services we provide, including HVAC installation, repair, maintenance, and related offerings (collectively, “Services”).

By accessing our Site or using our Services, you agree to these Terms. If you do not agree, please do not use our Site or Services.

2. Services

We provide HVAC services to residential and commercial customers in Miami-Dade and parts of Broward County, Florida.

Service details, pricing, and availability may change without notice.

Any quotes provided are estimates and subject to confirmation.

3. User Responsibilities

By using our Site or Services, you agree to:

Provide accurate and current information when requesting a quote or booking a service.

Use the Site only for lawful purposes.

Not attempt to interfere with the Site’s functionality or security.

4. Payments

Payment terms will be specified at the time of booking or service.

We may require deposits for certain services.

Accepted payment methods will be confirmed during the transaction process.

5. Cancellations & Rescheduling

If you need to cancel or reschedule, please contact us as soon as possible.

We reserve the right to apply a cancellation fee if notice is not provided within a reasonable time.

6. Marketing Communications

By providing your phone number, email, or mailing address, you consent to receive communications from us, including marketing messages, in compliance with the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act.

Email marketing: You can unsubscribe at any time via the link in our messages.

SMS marketing: Reply “STOP” to opt out or “HELP” for assistance.

Phone marketing: You can request to be placed on our internal “Do Not Call” list.

7. Digital Advertising & Tracking

We may use third-party services such as Google Ads, Meta (Facebook/Instagram), and Google Analytics for marketing and remarketing purposes. These services may use cookies, tracking pixels, and similar technologies to deliver relevant ads. See our Privacy Policy for details and opt-out options.

8. Intellectual Property

All content on our Site, including text, images, logos, and designs, is owned by or licensed to Ice Age Heating & Cooling.

You may not reproduce, distribute, or create derivative works without our written consent.

9. Limitation of Liability

To the fullest extent permitted by Florida law:

We are not liable for indirect, incidental, or consequential damages arising from your use of the Site or Services.

Our total liability for any claim related to our Services will not exceed the amount you paid us for those Services.

10. Warranties & Disclaimers

We make no warranties or representations beyond those explicitly stated in writing at the time of service.

Our Site is provided “as is” without any warranty of uninterrupted or error-free operation.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their content, policies, or practices.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Florida.

Any disputes will be resolved in the state or federal courts located in Miami-Dade County, Florida.

You agree to submit to the personal jurisdiction of these courts.

13. Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on this page with a new “Last updated” date. Continued use of our Site or Services after changes means you accept the new Terms.

14. Contact Information

If you have questions about these Terms, please contact us at:

Email: info@iceagecooling.com

Phone: (305) 925-0216

Address: 3816 SW 143rd Pl, Miami, FL 33175